Which videos can Uber see?
Uber Support will only receive videos of rides on the Uber platform when you report an incident and request that they review the video for that trip.
Additionally, for Drivescape 360 pilot participants, video is sent when a potential crash, crash or hard braking is identified while you are online.
Which videos can CMT see?
Certain members of CMT staff may access the audio and video recordings captured by the Device only as reasonably necessary to investigate technical support problems. Access to system components and sensitive information is restricted to only the staff of CMT whose job requires such access. Access rights for sensitive data is restricted to least privileges necessary to perform job responsibilities.
For more information, please see our Privacy Policy.
How can I access my video and for how long?
You can watch the videos you captured in the DriveScape dashcam app. When a video is sent to your DriveScape app, that video will be stored on the app for either three months or 500 videos, whichever comes first.
What are the security protocols for video storage?
All video files on your DriveScape dashcam are encrypted at rest. This means that even if someone had direct access to the video files stored on your DriveScape dashcam they could not play the videos.
Your DriveScape dashcam videos in the cloud are stored securely and protected with a combination of file encryption and strict access controls.
Are videos recorded while driving with Uber with audio?
Yes, videos recorded during your online time driving with Uber include audio when surfaced on your DriveScape app and are only accessible to you.
However, if you choose to have Uber Support review video for any of your trips, they will receive video and audio from both cameras. For Drivescape 360 pilot participants when a potential crash, crash or hard braking video is sent to Uber, it will include audio.
Is audio recorded when I’m online with Uber?
Yes, audio is recorded when you drive with Uber. Audio from trips can only be accessed by Uber if you request that they review a video from your trip. You can access audio from all trips while driving with Uber or during personal time.
Does DriveScape record even when I don’t have a rider in the car?
Yes, DriveScape records anytime you are driving with Uber.
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